Top 5 Customer Service & CX Articles for Week of January 1, 2024
blog post from Shep Hyken | Customer Service Expert
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 13 Tips For Responding To Negative Feedback On Social Media by Forbes Communications Council (Forbes) […]...
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